Administrative support and user training for one of the UK’s leading property companies

Objective

A leading UK property company required ongoing administrative support to keep their sustainability data management system running effectively and to be able to meet their evolving environmental reporting requirements.

Managing sustainability data at scale can place significant demands on internal teams, so as our client’s personnel changed over time, gaps in system knowledge and administrative oversight began to emerge. Rather than deciding to manage these gaps reactively, they needed a consistent external resource with established system knowledge to maintain the day-to-day running of their platform functions and deliver structured training to ensure users across the business were confident in using the system for accurate and timely data submission.

Industry

Real Estate Investment and Development

Employees

600+

Services provided System Administration System Training

Action

We took on day-to-day administration of the client’s sustainability data management system, providing the expertise and consistency to keep key functions running reliably, freeing up their sustainability team to focus on their internal priorities. This covered the full range of core administrative tasks: user account management including adding, modifying and removing users as the team evolved, data entry and amendments, campaign setup and management, recurring task management and ongoing helpdesk support. All support requests were managed through a dedicated support channel, giving the sustainability team a single point of contact for system queries and issues, with monthly reporting to keep them informed of activity and progress.

Alongside this, we ran a regular programme of training for their internal users, tailored to different roles and responsibilities across the business. We developed bespoke training materials and delivered interactive webinars designed to re-engage users and reinforce best practice. Sessions focused on practical system use, data quality expectations, and the importance of accurate and timely submissions, helping users understand not just how to use the system but why their individual inputs matter to the organisation’s wider sustainability reporting. Where new processes were introduced or the system was updated, training content was reviewed and updated accordingly to ensure it remained relevant and effective.

Impact

A consistently well-maintained system with user accounts, campaigns and data kept current and aligned with the client’s internal processes and reporting requirements
Smooth transitions during periods of internal team change, with no significant disruption to system performance or data continuity
A more engaged and capable internal user base, with improved understanding of data quality expectations and individual responsibilities within the reporting process
Improved data accuracy and timeliness as a direct result of structured, role-specific training
Reduced reliance on external support for routine tasks as internal users grew in confidence and competence over time

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